Sheetz was founded in 1952 on the principles of respect for each other and our customers. The term “Total Customer Focus” was coined in the 80’s when Chairman Steve Sheetz (then President/CEO) held focus groups with employees to develop our Mission. That “Mission,” to provide our customers with fast and friendly service and quality products in clean and convenient locations, still reigns true today. TCF is the acronym we use internally to refer to the outstanding service our dedicated employees provide every single day.


3 Responses to Total Customer Focus

  1. ray vrba says:

    this is the best convience store i have ever been in..yesterday was my first time in a sheetz…ridgeway, va..if you ever come into the fayetteville nc market you will indeed put a hurting on the local kangeroo stores..

  2. Ruth D. Rielly says:

    I find that the Sheetz, at 3101 Columbia Ave, Lancaster, PA, totally lives up to the Sheetz’s principles, of being customer focused. I go in there almost ever day and find it a pleasure. They show respect for each other and their customers

  3. Thank you for the feedback! We love to hear from our customers and we are pleased to know that you are satisfied with your daily experience at this Sheetz location!

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